Frequently Asked Questions
We are a cookie manufacturing company located in Markham Ontario, Canada and have been in business since 2006. Over the years, our product portfolio have changed considerably and for the last 10 years we have concentrated in custom cookie designs and wholesale seasonal cookies. Our team is composed of a group of bakers who love every minute of their job and passionately manufacture, decorate and package each one of your cookies. We have a collection of more than 1000 cookie cutters to choose from. If we do not have what you need we will make a new 3D printed cookie cutter to add to our collection. Every single shape idea is possible.
Our business is order-based and our cookies are handmade daily. Online orders are added to baking calendars once payment has been received. All our cookies are delicious! Satisfaction guaranteed!
How to order
All standard products can be order directly online. If you need a custom order please contact us through this form. Our team will work with you to design the perfect cookie product for your event of project.
Shipping and Pickup
Curbside pickup is available from our bakery location in Markham, Ontario, Canada. Our address is 6545 Highway 7 Unit #17 Markham ON L3P3B4. Contact the bakery to confirm order availability for your preferred pickup time/day.
Shipping is available to any address in Canada. Shipping times and costs may vary depending on the location and delivery service type selected at check out.
An online order will be ready for shipping within 1-2 business days.
Returns and Refunds
As our products are food perishable items, we cannot accept returns unless the products arrive damaged or defective.
If you have a problem with your order or you are not satisfied please contact our bakery by email or phone call. We will address each situation individually. If your order did not arrive in good shape or you have a quality issue, we will resend your order. Customer satisfaction is imperative for us. We are proud of our products and we will work with you to make sure that you are satisfied with your purchase.